![]() ![]() They can't seem to reliably get to my office. That is when all my OnTrac issues started. Waited a full Saturday, said out for delivery by end of day. With all the package on the doorstep thefts/issues, I stopped having my orders sent to my house and get them shipped to my office instead (3/4 of mile a way). Ontrac said they delivered my package but it did not arrive. If there is no resolution toward the end of the day today, they will ship the replacement order. ![]() At the same time, they are going to duplicate the order, pull everything and hold it. Right now, RM is opening a claim with OnTrac. However, in some situations it can take up to one or two weeks until you receive your package. allowing you to offer end-to-end customer service. Normally, your package should arrive within a few days though. This applies to the Free 2-day shipping over $75. Had a package sent next day air on Friday, it was scheduled for delivery Saturday, out for delivery. So they set my account to only use FedEx. So now they have instituted a feature in the back-end where a customer can request to NOT use a shipper. They have been having increasing complaints for Ontrac lately. They told her that they basically bid out shipments to FedEx, OnTrac and USPS. First the CS rep spoke with the shipping logistics people. OnTrac contacted the 3rd party and was told they do not who the driver was or where the package is now! ?!?!?!?!? OnTrac is opening an investigation.Īfter that call I called RockyMountain. LaserShip Is Buying Package Carrier OnTrac in a 1.3 Billion Deal - WSJ News Corp is a global, diversified media and information services company focused on creating and distributing. It was never delivered or attempted to deliver and was not returned to OnTrac. The package was then given back to the 3rd party sometime yesterday to attempt delivery. the Alameda Corridor at its north end, the Union Pacific and the Burlington Northern. They confirmed that the package was brought back to the OnTrac depot Wednesday not WITHOUT attempting delivery. I am testifying today on behalf of the OnTrac board of directors. The 3rd party does not have scanners but are required to return packages to OnTrac each night that do not get delivered. He was told by the local people that they were overloaded with deliveries so they brought in a 3rd party to help with deliveries. When you prepare your lesson plan, next to each activity indicate how much time you expect it will take Plan a few minutes at the end of class to answer any. The Customer Service rep I spoke to put me on hold and called the San Jose/Milpitas depot. They do not know and are not sure they can even track it. Called OnTrac this morning to figure out where my RM order is.
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